SAMS - Smart Ambulance Management System ( part 1 )
Research on how medical facilities and users interact in Indian context.
Course
Design Project - Fourth Semester
Interaction Design | System Design research
Duration
10 weeks
Overview
In an era where digitization is growing , the medical units still seems to rely on outdated communication methods, this is a work on reviewing why we need better medical communication systems between patients and other entities especially in a populated and developing nations like India. The research is to understand the painpoints of communication between medical facilities and its users.
The Process
Discover
Secondary Research
Primary Research
Deducing Insights
Define
Personas
Deducing opportunity areas
Defining the brief
HMW questions
Develop
Brainstorming
Ideating concepts
Business Model
Design Language
Deliver
High Fidelity Wireframes
Prototyping and testing
Review and feedbacks
Discover
What’s the scenario ?
Health though a fundamental right still lacks organized control
Difficulty in providing sustainable access to healthcare across the country
High rate of deaths due to lack of care and attention at the desired time.
Brainstorming
Triggers for research
Secondary research
Identifying the stakeholders of the system
Ecological Mapping
Actions factors and entities of stakeholders.
Key elements of healthcare ecosystem
The secondary research helped me to understand the primary and secondary stakeholders , devices used and services offered.
Stakeholders
Devices used
Services Provided
Secondary Research Findings
Primary Research
I took a qualitative approach to understand and identify the problems while using the existing systems. Primary research was conducted to get a deeper understanding of the motivations and behaviors of the stakeholders. The interviews involved 6 doctors , 10 patients and some other healthcare facilitators ranging from lab technicians to emergency responders.
What people had to say
“Doctors seldom explains details of medicine and disease in details.”
— Anima Mandal ( Arthritis patient)
“ Video consultation are not that helpful compared to physical consultation”
— Santanu Patra ( Liver Patient)
“Patients often forget their records and prescriptions after consultation.”
— Dr. Debaditya Mallik
“Transporting body samples to Kolkata takes time and results are not always consistent”
— Sanjay Biswas ( Serum Pathologist)
“Patients tend to self medicate first then come for trained medical aid”
— Dr. Brajeswar Majumdar
“People come with medicine strips rather than prescriptions to pharmacy”
— Arun Shah ( Anjali Pharmacy )
Insights Generation
I collected data points from the primary research and performed an affinity map to derive themes and pattern to have a better understanding on what were some on the major issues in the existing system.
Insights
Upon doing the mind mapping and studying the secondary research findings I cam up with the following insights
Define
What to choose ?
Once I got the insights of the pressing issues in the healthcare system and insights to resolve them. I took Emergency mitigation and deep dived into it to understand the causation and behaviors.
